Returns & Exchanges

At The Cones Factory, we strive for complete customer satisfaction with every order. If you are not entirely happy with your purchase, our streamlined return process ensures a quick and efficient resolution.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and details regarding the items you wish to return.

2

Prepare the Package

Ensure all products are in their original, unopened packaging and securely box them to prevent damage during transit.

3

Ship Items Back

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing